Privacy Policy

Privacy Policy Effective Date: 01-01-2025 ZingBot Update ("we," "our," or "us") is committed to protecting your privacy and safeguarding your information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website (https://update.zingbot.in ) or use our services. By accessing or using update.zingbot.in, you agree to the practices described in this Privacy Policy. 1. Information We Collect a. Personal Information When you register, subscribe, contact us, or use our platform, we may collect the following personal and business-related information: Full name Email address Phone number Business name Billing and payment details Login credentials WhatsApp-related account or integration details (if applicable) Any information you voluntarily provide through forms, chats, or support requests b. Non-Personal Information We may also automatically collect non-identifiable or technical information, such as: Browser type and version Device type and operating system IP address Location data (approximate) Website usage data (e.g., pages visited, session duration, clicks, referral sources) Platform activity logs and feature usage c. Cookies and Tracking Technologies We use cookies, pixels, session storage, and similar tracking technologies to: Improve website functionality and user experience Remember preferences and login sessions Analyse website traffic and performance Understand user behaviour for optimisation Deliver relevant updates or marketing communication (where permitted) You may choose to disable cookies in your browser settings, but some platform features may not function properly. 2. How We Use Your Information We use the information we collect for the following purposes: To create and manage your account To provide, maintain, and improve our services To process payments, invoices, and subscriptions To deliver WhatsApp marketing, automation, and communication-related services To respond to customer support requests and inquiries To send service notifications, updates, account alerts, and administrative communications To send promotional offers, product updates, or marketing messages (subject to your preferences) To monitor platform performance, security, and fraud prevention To analyse website traffic and user behaviour for optimisation To comply with legal obligations and enforce our policies 3. How We Share Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations: a. Service Providers We may share information with trusted third-party service providers who help us operate our business and platform, such as: Payment gateways and billing processors Hosting and cloud infrastructure providers CRM, support, and communication tools Analytics and performance monitoring tools API and messaging integration partners These service providers are given access only to the information necessary to perform their services. b. Legal Compliance We may disclose your information if required to do so by law or in good faith belief that such action is necessary to: Comply with legal obligations Respond to lawful requests from public authorities Enforce our terms and policies Protect our rights, users, systems, or business Investigate fraud, abuse, or security incidents c. Business Transfers In the event of a merger, acquisition, restructuring, financing, sale of assets, or business transfer, your information may be transferred as part of that transaction. 4. Third-Party Platforms and Integrations Our services may integrate with or depend on third-party platforms, including but not limited to: WhatsApp Meta Payment gateways Cloud hosting providers APIs and automation tools Other communication and software services When you use features connected to third-party platforms, your information may also be subject to those third-party terms and privacy practices. We are not responsible for the privacy practices, policies, or data handling of third-party platforms. We recommend reviewing their policies separately. 5. Data Security We implement commercially reasonable technical, administrative, and organisational security measures to protect your information, including but not limited to: Secure servers and hosting environments Encrypted data transmission where applicable Access controls and authentication measures Firewall and security monitoring systems Restricted access to sensitive information However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security. 6. Data Retention We retain your personal and business data only for as long as necessary to: Provide our services Fulfil contractual obligations Resolve disputes Enforce agreements Comply with legal, tax, accounting, or regulatory requirements When data is no longer required, we may delete, anonymise, or securely archive it, subject to applicable legal obligations. 7. Your Rights Subject to applicable law, you may have the following rights regarding your personal data: Access – Request a copy of the personal data we hold about you Correction – Request correction of inaccurate or incomplete information Deletion – Request deletion of your personal data, subject to legal or contractual obligations Restriction – Request limitation of certain processing activities Opt-Out – Unsubscribe from promotional or marketing communications Account Closure – Request closure of your account, where applicable To exercise any of these rights, please contact us at: 📧 support@zingbot.in 8. Your Responsibility for Uploaded Data If you upload customer data, contact lists, leads, or business communication records to ZingBot Update, you acknowledge and agree that: You have lawfully collected such data You have obtained all required permissions, consents, or legal authority to use and process that data You are solely responsible for the legality and accuracy of such data You will comply with applicable privacy, anti-spam, and communication laws ZingBot Update is not responsible for data uploaded or used unlawfully by users or vendors. 9. Third-Party Links Our website may contain links to external or third-party websites. We do not control and are not responsible for the content, security, or privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites before submitting personal information. 10. Children’s Privacy ZingBot Update is intended for use by individuals and businesses aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly. 11. International and Regional Compliance By using our services, you acknowledge that your information may be processed and stored in India or other jurisdictions where our service providers operate. If you are accessing our platform from outside India, you understand and consent to the transfer, processing, and storage of your information in accordance with this Privacy Policy and applicable laws. 12. Changes to This Privacy Policy We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Your continued use of update.zingbot.in after any updates constitutes your acceptance of the revised Privacy Policy. 13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: 📧 Email: support@zingbot.in 🌐 Website: https://update.zingbot.in